Need to contact us?

Call (1800) 953-074

Email: nbweb.cservice@newbalance.com

Mon. - Fri.

9 AM - 5 PM (AEDT)

Sat. & Sun.

Closed.

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It takes approximately 3-10 business days for an in-stock item to reach you depending on your chosen shipping method.

Your order number begins with NA

Confirmation email sent from newbalance@receipts.newbalance.com.au


Please allow 5-10 business days after we receive your package to process your refund and credit your account.

New Balance stores operate separately to Newbalance.com.au. They will not process a refund for an online item. We recommend following our free returns guide.


Learn more in FAQs:

Ordering & Accounts

Product Guides

Size & Fit Guides

Change or Cancelling Orders

CONTACT US

Call (1800) 953-074

Mon - Fri: 9:00 AM - 5 PM (AEDT)

Sat- Sun: Closed.

Email nbweb.cservice@newbalance.com

Monday - Friday. 

We will respond to your email as soon as possible.