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It takes approximately 2 business days for metro Melbourne and Sydney areas, and 3-7 business days for all other cities/regional areas, for an in-stock item to reach you, depending on your chosen shipping method.

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Please allow 5-10 business days after we receive your package to process your refund and credit your account.

New Balance stores operate separately to Newbalance.com.au. They will not process a refund for an online item. We recommend following our free returns guide.

Learn more in FAQs:

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Size & Fit Guides

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