Find Help

It takes approximately 2 business days for metro Melbourne and Sydney areas, and 3-7 business days for all other cities/regional areas, for an in-stock item to reach you, depending on your chosen shipping method.

Your order number begins with NA

Confirmation email sent from newbalance@receipts.newbalance.com.au

Please allow 5-10 business days after we receive your package to process your refund and credit your account.

Alternatively, you can return your item in-store. To return in store, please make sure:

• The item is unworn, unwashed, and in original condition
• You bring your order confirmation email as proof of purchase

Learn more in FAQs:

Ordering & Accounts

Product Guides

Size & Fit Guides

Change or Cancelling Orders