Customer Care

30 Day Unconditional Return Policy


New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund.

Return Instructions

  • Call Customer Care at (03) 9582 5582 or email us to obtain a Return Authorisation Number.
  • Head to:, fill in the blanks and print your return label
  • Drop off parcel at your local post office within 30 days of receiving your order. Return shipping is free when you use the return label.


Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.

To make it easier head to
Important: This address is not a retail location, all returns must be shipped. No drop-offs please.

Damaged or Defective Items

We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. Please contact Customer Care at (03) 9582 5582.

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