30 Day Unconditional Return Policy
New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund.
- Call Customer Care at (03) 9582 5582 or email us to obtain a Return Authorisation Number.
- Head to: returns.auspost.com.au/new-balance-australia-pty-ltd, fill in the blanks and print your return label
- Drop off parcel at your local post office within 30 days of receiving your order. Return shipping is free when you use the return label.
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.
To make it easier head to returns.auspost.com.au/new-balance-australia-pty-ltd.
Important: This address is not a retail location, all returns must be shipped. No drop-offs please.
Damaged or Defective Items
We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. Please contact Customer Care at (03) 9582 5582.
Need to contact us?
Email Customer Care or call (03) 9582 5582
Mon - Fri: 9 AM - 5 PM (AEST)
Closed Saturday & Sunday
Closed Public Holidays (Victoria)
Due to higher than expected volumes, we are currently experiencing delays but please be assured that our Customer Care team are working as hard as ever to respond to your enquires as soon as possible.
Thank you for your patience.