New Balance strives to deliver our customers the best possible experience. Our orders process very quickly, and once placed, cannot be cancelled or changed. If your order was placed in error, please call our Customer Care department at (03) 9582 5582 for assistance.
Need to contact us?
Email Customer Care or call (03) 9582 5582
Mon - Fri: 9 AM - 5 PM (AEST)
Closed Saturday & Sunday
Closed Public Holidays (Victoria)
Due to higher than expected volumes, we are currently experiencing delays but please be assured that our Customer Care team are working as hard as ever to respond to your enquires as soon as possible.
Thank you for your patience.