Find answers to your most frequently asked questions:
24 hours a day, 7 days a week.
Browse NowCustomer Care
- Help Center
- Email Us
- FAQs
- Unsubscribe
- Online Ordering
- Shipping & Delivery
- Payment Options
- Track Your Order
- Order Cancel/Change
- Free Returns
- eGifts
- Secure Shopping
- Privacy Policy
- Sizing Guides
- Shoe/Width Sizing
- Shoe Conversion Charts
- Apparel Sizing
- Shoe Lasts
Customer Care
Search Our FAQ
Get help and support or provide feedback:
Monday-Saturday
Send an EmailWe will respond to your email as soon as possible.
Returns
Learn more about returning an online purchase:
Online PurchaseFor help returning an item purchased in-store:
In-Store PurchaseCalls
For questions and help related to our online store:
Call (800) 595-9138
Monday-Friday 8 AM - 10 PM (ET)
Saturday 9 AM - 8 PM (ET)
Closed Sundays
For any other inquiries about New Balance:
Call (800) 253-7463
Monday-Friday 8:30 AM - 8 PM (ET)
