Online shopping or product help:
1800-246-195

Mon - Fri: 8 AM - 5 PM (AEST)
Closed Saturday and Sunday

All other New Balance inquiries:
1800-654-512

Email Customer Care

30 Day Unconditional Return Policy

 

New Balance is so committed to your 100% satisfaction, we guarantee it! If you are not satisfied with your purchase, simply return it within 30 days of receiving your order for a hassle-free refund.

Return Instructions

  • Call Customer Care at 1800-246-195 or email us to obtain a Return Authorisation Number.
  • Enter your Return Authorisation Number on your return label on the enclosed packing slip and attach to your return shipment. New Balance cannot process items returned without a legible Return Authorisation Number.
  • Drop off your item at your local post drop within 30 days of receiving your order. Return shipping is free when you use the return label enclosed in your package.

Refunds

Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5-10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.

Please ship your return merchandise to:

Reply paid 76689
40 Annandale Road
Tullamarine
VIC 3045

Important: This address is not a retail location, all returns must be shipped. No drop-offs please.

Damaged or Defective Items

We are happy to replace all items damaged in transit and/or containing a manufacturer's defect. Delivery charges incurred will be waived. Please contact Customer Care at 1800-246-195.

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