Customer Care
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Online shopping or product help:
1800-246-195
1800-654-512
Email Customer Care
1800-246-195
Mon - Fri: 8 AM - 5 PM (AEST)
Closed Saturday and Sunday
All other New Balance inquiries: Closed Saturday and Sunday
1800-654-512
Email Customer Care
Delivery Methods & Costs
New Balance offers fast shipping and great service to all customers within Australia. We offer FREE shipping on all orders over $200 and orders under $200 ship for $7.50.
All orders currently placed on our site are estimated to deliver within 3-5 business days of placement.
- Orders will ship via Australian Air Express
- Please allow an additional 24 hours for order processing before shipment
- No delivery on weekends or holidays within each state
